Shipping policy
Shipping Policy
Last Updated: October 2026
Thank you for shopping with us. We aim to provide a simple and reliable shipping experience for customers worldwide.
Order Processing
Orders are processed within up to 3 business days after payment has been successfully completed.
Business days do not include weekends or public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.
Estimated Delivery Time
Our estimated shipping transit time is approximately:
9 business days after your order has been shipped.
With processing included, most orders are expected to arrive within approximately:
Up to 12 business days from the date the order is placed.
These timeframes are estimates and not guaranteed delivery dates.
Delivery times may occasionally be affected by carrier delays, customs processing, weather conditions, holidays, high seasonal demand, or circumstances outside our reasonable control.
Worldwide Shipping
We offer shipping to supported destinations worldwide.
Some products may be fulfilled and shipped by one of our third-party fulfillment partners from a location different from our business location.
Depending on product availability, orders containing multiple items may occasionally arrive in separate packages.
Free Shipping
When free shipping is displayed on our website or at checkout, no standard shipping charge will be added to the qualifying order.
Free shipping does not necessarily include customs duties, import taxes, VAT, brokerage fees, or other government charges that may apply in the destination country.
Customs, Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless specifically stated at checkout that these charges are prepaid, the customer is responsible for any customs duties, taxes, or import charges required by their local authorities.
Customs processing may also affect delivery times.
Shopify specifically advises international merchants to disclose that import duties or customs charges may apply. Shopify Help Center
Tracking Your Order
When tracking is available, you will receive the tracking information by email after your order has been shipped.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
If your tracking information has not updated for an extended period, contact us at:
Shipping Delays
Although we work to deliver orders within the estimated timeframe, unexpected delays can occasionally occur.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you and provide updated delivery information.
Where required by applicable law, customers will be given the option to accept the revised delivery timeframe or cancel the affected unshipped order for a refund.
This is especially important for U.S. customers because FTC rules require merchants to have a reasonable basis for advertised shipping times and to address delays appropriately. Federal Trade Commission
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your:
- Full name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
If you notice an error in your shipping address, contact us at snipsnap@jyrox.com as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility, except where prohibited by applicable law.
Lost or Damaged Packages
If your order arrives damaged, or tracking indicates a delivery problem, please contact us at:
Include your:
Order number, description of the issue, and photographs when reasonably possible.
We will review the situation and work with you toward an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.
Packages Marked as Delivered
If tracking shows your order as delivered but you cannot locate it, please first check:
- Around your property
- With household members
- With neighbors
- With your building reception or mailroom
- With the local carrier
If you still cannot locate the package, contact us at snipsnap@jyrox.com so we can review the situation.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as quickly as possible at:
We will try to assist you, but we cannot guarantee changes or cancellations once fulfillment has begun.
Any statutory cancellation rights available under applicable consumer law remain unaffected.
Consumer Rights
This Shipping Policy does not limit or exclude any mandatory rights available to consumers under the laws of their country, state, province, or territory.
If applicable consumer protection law provides greater rights than those stated in this policy, those mandatory legal rights will apply.
Contact Us
For questions about shipping, tracking, delays, or delivery, contact us at:
Email: snipsnap@jyrox.com