Refund policy
15-Day Worldwide Return & Refund Policy
We want you to feel confident with every purchase. We offer a 15-day voluntary return period for eligible change-of-mind returns, beginning on the date your order is delivered.
This policy applies worldwide and is intended to provide additional protection to our customers. It does not limit, replace, or exclude any mandatory consumer rights available under the laws of your country, state, province, or territory. If applicable consumer law provides you with greater rights than this policy, those legal rights will apply.
Eligibility for Change-of-Mind Returns
To request a return, contact us within 15 days of delivery at:
For change-of-mind returns, the item should be returned in substantially the same condition in which it was received, with its included components and accessories, and preferably in its original packaging.
Proof of purchase or your order number may be required.
Once your return request is approved, we will provide instructions for returning the product. Please do not send a return before receiving our instructions.
Unless applicable law requires otherwise, customers are responsible for return shipping costs for change-of-mind returns.
Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order when it arrives.
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at snipsnap@jyrox.com.
Please provide your order number and, where reasonably possible, photographs or video showing the issue.
We will review the claim and provide an appropriate remedy, which may include a replacement, repair, refund, or other solution required by applicable consumer law.
Our 15-day voluntary return period does not limit your legal rights regarding defective, unsafe, incorrect, or misdescribed products.
Return Shipping
For voluntary change-of-mind returns, the customer is responsible for return shipping unless otherwise stated or required by applicable law.
If the product is defective, damaged on arrival, incorrect, or incomplete due to an error attributable to us, return shipping or another appropriate remedy will be handled in accordance with applicable consumer law.
We recommend using a trackable shipping service for returns when possible.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
We aim to process approved refunds within 10 business days. Your bank, credit card company, PayPal, or other payment provider may require additional time to post the funds to your account.
If more than 15 business days have passed since we confirmed your refund and you have not received it, contact us at snipsnap@jyrox.com.
Exchanges
If you would like an exchange, contact us at snipsnap@jyrox.com.
Depending on the circumstances, we may arrange a replacement or ask you to return the original product and place a new order.
Sale and Promotional Items
Products purchased during a sale or promotion remain eligible for the rights provided by this policy unless specifically stated otherwise.
Nothing in this section limits any mandatory rights you may have for defective, damaged, incorrect, unsafe, or misdescribed products.
European Union Customers
Customers in the European Union may have a statutory right to withdraw from eligible online purchases within 14 days of delivery without providing a reason. Additional legal guarantees may also apply to defective or non-conforming goods.
This policy does not restrict those rights. European Union
United Kingdom Customers
Customers in the United Kingdom may have the legal right to cancel eligible online orders within 14 days after delivery and generally have an additional 14 days to return the goods after notifying the seller.
Statutory rights relating to faulty, misdescribed, or unsuitable products remain unaffected. GOV.UK
Australian Customers
Nothing in this policy excludes, restricts, or modifies rights available under the Australian Consumer Law.
Australian consumers may be entitled to a repair, replacement, refund, or other remedy where goods fail to meet applicable consumer guarantees. These statutory rights are separate from our voluntary 15-day change-of-mind policy. ACCC
Other Countries and Regions
Consumer protection laws differ between countries and regions.
Where the consumer protection laws applicable to your purchase provide rights or remedies greater than those described in this policy, those mandatory legal rights will prevail.
Contact Us
For any questions about returns, refunds, damaged products, or your consumer rights, contact us at:
Email: snipsnap@jyrox.com